FAQ

Our Smart Switches are designed to work with most standard home wiring. However, having a neutral wire is highly recommended. It allows the switch to function as a Zigbee signal repeater, which improves the stability of your smart home network. It also helps prevent light flickering, especially when controlling low-wattage or LED lighting.
If you’re unsure whether your home has a neutral wire, don’t worry — our team will check during installation and guide you through the best setup.

Yes, you can! Once your smart appliances are connected to our system and linked to your mobile app, you can control them from anywhere — whether you’re at work, on vacation, or just relaxing in another room. All you need is an internet connection.

Yes! Our smart appliances are compatible with Google Assistant for voice control, and they also work seamlessly with devices that use the iAppliances app or are part of the Tuya and Smart Life ecosystem. This gives you the flexibility to connect and control a wide range of smart home products together in one app.

Yes, we take your security seriously. Our backend has been certified by the Cyber Security Agency (CSA) of Singapore, and we adhere to local cybersecurity and data protection standards. While no system is completely immune to threats, we regularly update our platform and take strong precautions to protect your data and devices.

Yes! You can easily set up scenes to control multiple devices at once — for example, a “Movie Night” scene that dims the lights, closes the curtains, and turns on the TV. You can also create schedules to automate daily routines, like turning on the lights at sunset or switching off the aircon when you leave for work. Everything is customizable from the app, and no coding is required.

Absolutely. You can grant access to family members or housemates, so everyone can control the devices from their own phones. You can also set different permission levels — for example, giving full access to parents while limiting control for children or guests. It’s easy to manage users through the app.